Returns & Refunds
We want you to love every Aerossentials piece you receive. If something isn’t quite right, we’re here to help.
Returns
If you have received a damaged or incorrect item, please contact us within 3 days of delivery.
Returned items must be:
✈︎ Unused
✈︎ In original condition.
✈︎ In original packaging.
Refunds & Replacements
Refunds or replacements are handled on a case-by-case basis to ensure the best possible outcome for you.
Shipping Fees
Shipping fees are non-refundable unless the error was on our side
Non-Refundable Items
Due to the personalised nature of certain products, the following items cannot be returned:
✈︎ Personalised crew tags
✈︎ Custom made items
Important
If your item arrives damaged or incorrect, please contact us as soon as possible so we can resolve the issue quickly.
To initiate a return or query, please reach out via our Contact Us page with your order details